The proliferation of technology has fundamentally changed how consumers and brands interact, and not only through digital channels.
The digital consumer is just a fallacy, they are just consumers, and they are digital.
Consequently interactive thinking needs to be at the heart of marketing strategy..
This session will look at how technology is changing the relationship between brands and their audience. Through a series of examples, discover how the global audience is responding to the new wave of brand presence. Learn the steps necessary for advertising agencies and marketing departments today to connect brands and customers to drive business growth and not only survive, but thrive in the new age of marketing.
Key take-aways:
- everything is constantly in flux: adapt
- hierarchies are not vanishing, but organisations will have to change
- consumer is in control, creates, collaborates and challenges
- no more 4 P's, here are the 4 E's: everywhere / experience / exchange / evangelism
- focus!
- Marketing now is about "always on", collaboration, organic influencer, WWW, sharing and exploratory measurements
- Unilever (Persil)/Mofilm case: user generated videos
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- a lot of brands use crowdsourcing, but brands don't know what to do with the feedback
- same with Persil: movies that were sent in weren't used
- winner turned into an OMO reporter (like the Coca-cola 260 campaign)
be quick!
beat the P&L battle
there is not a finalised product: it evolves!
measure it
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